Returns policy

Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:

Returns Department

The Scandinavian Shop

53 Sinclair Street
Helensburgh
G84 8TG
Dunbartonshire
Scotland

Telephone: 01436 673623

If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition within 7 working days along with the original receipt.

We suggest for your own protection you use 1st class registered post.

Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.

We will not charge a restocking fee for returned items.

Any goods with manufacturing faults on arrival will be replaced or refunded. This does not affect your statutory rights.

Purchases may be exchanged for an alternative size or colour if wished, as long as the preferred item is in stock. Responsibility for the cost of returning goods for exchange lies with the purchaser and a re-delivery charge at our standard rate will apply.

Please note that for reasons of hygiene, we are not able to accept the return or exchange of earrings, unless faulty.