Terms & Conditions

The Scandinavian Shop is the trading name of the Scandinavian Shop (Glasgow) Ltd, a company registered in Scotland under Company Number SCO37146, having its registered offices at 53 Sinclair Street, Helensburgh, Dunbartonshire G84 8TG, Scotland. VAT Number 259723429.

These General Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.

These Terms and Conditions are governed by Scots law and are subject to the non-exclusive jurisdiction of the Scottish courts. We do not accept amendments to these Terms and Conditions.

Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.

Customer Orders

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods on our website, you must be at least 18 years of age and accept delivery within the UK. All orders placed on our website will be acknowledged electronically by e-mail. Please note that electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you (re-)visit our store.

Please note that we will not be responsible or liable for any failure to or delay in performing any of our obligations under these terms and conditions that is caused by circumstances outside our reasonable control. Such circumstances include, in particular (without limitation) the following: impossibility of the use of public or private telecommunications or networks; impossibility of the use of all means of public or private transport; strikes or other industrial action; civil commotion, riot, invasion, terrorist attack, war, or threat of the terrorist attack or war; failure by our suppliers to supply the goods to us which are required to fulfil your order; storm, flood, earthquake, fire, explosion, epidemic or other natural disaster.


The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.

From time to time the prices displayed on our website may be different if you are directed to it from a third party website.

Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone.


Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative or suggest that you (re-)visit our store.

On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store.

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period.

Order Processing

Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this within two working days for all orders in to our shop Mon-Sat (excl Bank Holidays), this may be slightly longer, however, during particularly busy periods.

Order Tracking

You can track the progress of your order at any time by logging into My Account from the Home page on this website.

Security (Sage Pay)

We use the industry leading internet payment company Sage Pay to protect your card details and protect us from fraud. The following security systems are used.

Transaction security. All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage. All sensitive data is secured on Sage Pay using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

Links to banks. Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access. No individuals within our company or Sage Pay are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even form our own employees because our systems never display the full card numbers, even on administration screens.


These Terms and Conditions of Sale shall be governed by Scots law and you agree to submit to the non-exclusive jurisdiction of the Scottish courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.


All correspondence must be in English.

Our usual opening hours are Monday to Saturday 9.00am to 5.30pm


Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site and use it for research purposes.

We do have relationships with carefully-selected suppliers who may also set cookies during your visit.

Google Analytics. [Cookie names: _utma _utmb _utmc _utmz ]. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information see the Google Privacy policy.

Google Maps. [Cookie name: NNID PREF]

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.

Privacy Policy

This purpose of this Privacy Policy is to explain how we collect, process and store any personal data that we may obtain from you. The Scandinavian Shop will protect the confidentiality of any information provided to us by you and the privacy of any individual using our website.

How To Contact Us

The Scandinavian Shop Helensburgh
53 Sinclair Street
G84 8TG

Email: enquiries@scandinavianshop.co.uk

Telephone: +44 1436 673623

Company Registration Number: SCO37146

Use and Collection of Personal Data

  • You may visit our website without having to share any of your personal data. In order to process orders or provide any specific information requested by you, however, information such as your contact details may be requested. This data will be stored on our computer, will not be shared with third parties and will be treated as confidential.
  • We collect your personal data for e-mail marketing when you give consent by subscribing to our mailing list via the opt-in sign-up form on our website. We will send you a newsletter approximately once a month and it may include information on new products, special offers and promotions. We do not pass your information on to other companies and you may opt out of receiving these e-mails at any time by selecting the ‘unsubscribe’ option featured in all of our e-mails to you.

Your Rights

  • You have the right to request a copy of any personal data about you held by The Scandinavian Shop at any time by contacting us at the address above.
  • You have the right to contact us to let us know of any incorrect information we hold about you
  • You have the right to the erasure of any of your data held by The Scandinavian Shop
  • You have the right to object to or restrict the processing of your personal data by The Scandinavian Shop